Covenant HealthCare Announces Concierge Service

Wednesday, July 6, 2011

Covenant HealthCare is making a strong statement about being an employer of choice and Saginaw being a community of choice for the best and brightest health care workers to live and raise their families with its innovative new concierge service. This concierge service is designed to help physicians and employees better balance the demands of stressful jobs with their families and personal lives. It will also serve as an enhancement to some of the services our volunteers currently provide, helping patients and visitors cope with sudden illness and unexpected hospitalizations. At the same time, it will bring fresh opportunities for local businesses.

The concierge desk, increasingly popular in health care settings, will provide information, research and assistance on a broad variety of requests such as lodging and travel reservations, on-site pick-up and delivery of dry cleaning and automotive services, gift ideas, restaurant reservations, and much more. It is estimated the service can save users up to four hours each week.

Local businesses are partnering with Covenant HealthCare to market special services and savings to Covenant HealthCare employees to help them stretch their pay-checks and have easier access to services that can be difficult to schedule, such as auto repairs.

The service will be accessible through onsite concierge staff, by phone and through a virtual online concierge. For patients and visitors, the service can be utilized to assist with such things as pet care and household management as well as adding comfort to their stay through amenities like movies and books.
"With this concierge service, Covenant HealthCare strives to distinguish itself as one of the best health care organizations while strengthening its commitment to remain a hospital of choice," said Al VanArsdal, Director of Human Resources at Covenant. "Implementing an on-site concierge program takes our services to the next level. By providing this service at no extra fee other than the cost of the goods and services themselves, we are helping our employees and physicians save time and money, and reducing the stress in their lives."

The new service, being implemented by Balance Concierge, a company specializing in work-life balance and engagement strategies for health care organizations, presents a unique opportunity for local businesses to reach out directly to the more than 4,200 Covenant HealthCare employees and employed physicians and at no cost to the business.

- Saginaw, Michigan

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... that Balance Concierge helps life at work and at home?

"Our employees can get an oil change and their clothes dry cleaned without having to leave work or reduce family time!"

- HR Director

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